attachment extra document or image that is added to an email
block format most common business letter format, single spaced, all paragraphs begin at the left margin
body the content of the letter; between the salutation and complimentaqry close
bullets dots used to set off items in an unnumbered list
certified mail sender pays extra postage in order to receive a notice of receipt
coherent language that is logical and easy to understand
concise no wasted words, summary illustrates points quickly
confidential for personal or specific company use only
diplomacy demonstrating tact, consideration and kindness
double space format one blank line is left between lines of text
enclosure extra document, pages or image included with a letter
formal style conventional, prescribed formatting and business language, opposite of casual
format organization of the letter
heading word or phrase that indicates what the text below will be about
indent one tab or five extra spaces at the beginning of a paragraph
informal casual formatting and business language, opposite of formal
inside address receiver's mailing information
justified margins straight and even text, always begins at the same place
letterhead specialized letter design with a company logo, name, and address printed at the top or sometimes bottom
logo symbol or image that identifies a specific organization
margin blank space that borders the edge of the text
memorandum internal document sent within a company (memo)
modified block format left justified as block format, but date and closing are centered
on arrival notation notice to recipient that appears on an envelope (ie. "rush")
postage the cost of sending a letter through the Post Office
proofread read through a finished document to check for mistakes
recipient the person who receives the letter
salutation the greeting in a business letter (e.g. "Dear Mr Jones")
semi-block format paragraphs are indented, not left-justified
single spaced format no blank lines are left in-between lines of text
tone the feeling created by the language
white space spacing blank area between words or lines of text