C6 Map

Directness in Good-New and Neutral Messages

Chapter 6 on Directness in Good-New and Neutral Messages properly asseses the readers' reaction to a message. It describes the general plan for direct-order messages. It informs the reader on how to write clear, well-structured routine requests for information., write claims that objectively explain the facts, and write order acknowledgments that cover problems and build goodwill. It also covers how to write direct, orderly, and friendly answers to inquiries, compose orderly and thorough inquiries about prospective employees that show respect for human rights, and, finally, clearly explains how to compose adjustment grants that regain any lost confidence.